It is hard enough to manage trust of a small team. However, how are you going to manage trustworthiness across millions of customers or thousands of suppliers that you have never seen? What you need is a systematic approach: a structure and a way to govern it.
Here’s where we can help you. We understand social trust as well as the digital technology. We engineer both information systems and business processes. We can see an emergent structure of trust that supports the technology and that is supported by the technology.
We converted years of research in trust, trustworthiness and systems into a set of tools that the company can use to improve on its trustworthiness. We believe that trust, while commercially beneficial, is not always the only and not always the best solution. It is only trust that is properly structured and governed that brings benefits. It is specifically true for relationships that are managed through technologies such as the Internet.
We also believe that companies should not abandon their existing processes and technologies to benefit from trust. The evolutionary approach is much more appropriate, with companies incorporating trust into existing risk management and existing technologies.
We developed a unique framework of Trust Governance that allows companies to gradually move towards trustworthy processes and trustworthy information systems, in order driven by their priorities and needs. This means that they can invest in trust and trustworthiness and benefit from them at their own pace.
We specialise in designing and implementing trust governance for relationships that are managed through digital technology, where we not only consider business processes but also the trustworthiness of the supporting technology. We can engineer such systems so that the technology can both be trustworthy and support trust.
We are open to different forms of engagement. We can build awareness, are you with tools and methods, but we can also intervene. We run workshops that combine general understanding of trust with a focus on selected tools. We also diagnose, design and deploy systems that supports trust and trustworthiness.