Business benefits of trust

Just spotted a quote from the UK Government MacLeod Review, Engaging for Success, 2009, as reported by “Great Workplaces”.

“Trust is a crucial precursor to positive employee engagement. Organisations that understand the importance of employee engagement have been shown to enjoy the following benefits:

• 16% greater profit margin
• 19% greater operating income
• 18% greater productivity
• 2.6 times Earnings Per Share
• 12% greater customer loyalty
• 50% fewer sick days
• 87% less likely to leave the organisation”

I may be sceptical about some of those numbers, but the overall impression is correct: there is a business value in trust.

My main interest is in applying Trust Governance to relationships mediated through technology, but I have also an experience in applying Trust Governance to employee engagement, or customer engagement – and it works quite well as well. Specifically that these days almost everything is somehow mediated through technology. Including this blog.